What is Fibre Optic Internet?

Fibreworks brings high bandwidth services into your home with a Fibre solution that holds many advantages over a traditional copper cabling system; most notably, the fibre cables connected to your house allow you to receive speeds of up to 100Mbps.


What are the Download/Upload speeds available?

Up to 100Mbps download speed, 40Mbps upload speed. Speeds could be limited somewhat in certain locations.


Instead of the Fibreworks router, can I use equipment I already own?

You can use the router you already own, however the Fibreworks technical support teams will only provide support for routers that are supplied by Fibreworks.


How can I change ownership on my account? 

Fill in the Change of Ownership form and send it back to us at accounts@fibreworks.com.au


What payment options do Fibreworks have?

All new customers are required to pay for their Fibreworks services by Automatic Direct Debit from their credit card or bank account. To set up an automatic payment please download and complete our Direct Debit request form. Your service will be activated once the completed form is processed by our team.


How can I monitor my data usage?

Sign into the ‘My Account’ section and search your data. All our plans come with Unlimited Data! You won’t have to worry about running out of data or purchasing additional data packs – whatever your usage requirements, we’ve got you covered!


If I choose a plan that is too big for me, can I downgrade?

If you select NO contract when applying for Fibreworks services, you will be able to downgrade your plan at a cost of $49.00 per downgrade.

If you select a 12 or 18 month contract term when applying for Fibreworks services, you will be able to downgrade your plan; however, this will involve payment of a downgrade fee. This fee is calculated by multiplying the difference between your original plan and the downgraded plan by the amount of months remaining on your contract. For example, if you chose to downgrade your plan from $69 a month to $59 a month with 8 months of your contract remaining, you would be charged a downgrade fee of $80.00 ($10.00 x 8).